Business Name: Chhajed Trading Co. (Chhajed Grains)

Location: Surat, Gujarat, India

Welcome to Chhajed Grains. By placing an order through our website or other ordering channels, customers agree to the following Terms & Conditions.

1. Next-Day Delivery

* We aim to deliver confirmed orders on the next day, subject to product availability, delivery location, and unforeseen circumstances.
* Delivery is available in selected areas of Surat.
* Delivery timelines may vary due to weather, holidays, or other operational circumstances.

2. End-User Customers Only

* Our products are intended for personal and household consumption by end-user customers.
* Orders are not intended for resale, commercial distribution, or wholesale purposes unless specifically approved by Chhajed Trading Co.

3. Product Storage Instructions

* Both closed (sealed) and opened products must be stored in a cool, dry, clean, and hygienic place.
* Keep products away from direct sunlight, excess moisture, pests, and contamination.
* Proper storage is the customer’s responsibility after delivery.

4. Food-Grade Containers

* After opening a package, transfer the product into a clean, dry, suitable food-grade (food-safe) container.
* Use an appropriate container to protect the product from moisture, dust, insects, and contamination.
* Ensure containers are properly cleaned, dried, and sealed before storing food products.

5. Product Images and Descriptions

* Product images, colors, packaging, and descriptions displayed on our website are for general reference.
* Actual products may vary slightly from the images or descriptions due to packaging updates, natural product variation, or other factors.
* We aim to provide accurate product information and descriptions.

6. Check Products Carefully at Delivery

Customers are requested to carefully check their products at the time of delivery.

Please verify the following before accepting your order:

* Product name and type.
* Quantity and package condition.
* Any visible damage, leakage, or other defects.
* Whether the delivered items match your order.

Important:

* Please report visible damage, incorrect items, or quantity discrepancies immediately to the delivery person.
* Complaints regarding issues that could reasonably have been identified at delivery may be subject to verification.

7. Monthly Purchase Recommendation

* We recommend purchasing grocery products according to your household’s monthly consumption requirements.
* Avoid purchasing or storing excessive quantities for unnecessarily long periods.
* Consider your storage conditions, product shelf life, and household consumption before placing an order.
* This recommendation is provided because climatic conditions, humidity, and temperature can affect certain grocery products.

8. Natural Moisture Loss and Climatic Changes

* Certain grocery products, including grains, pulses, flour, and other food items, may naturally gain or lose moisture due to climate changes, humidity, temperature fluctuations, and storage conditions.
* Natural moisture variation may affect product weight, texture, appearance, or consistency.
* Customers are advised to purchase quantities suitable for their consumption and storage conditions.
* Natural moisture variation does not automatically indicate a product defect.

9. Storage After Opening

* Once a package is opened, immediately store the remaining product in a clean, dry, airtight, food-grade container.
* Keep the container properly sealed to help maintain freshness and protect the product from moisture, dust, and pests.
* Use the product within the recommended shelf life and follow any applicable packaging instructions.

10. Product Quality and Handling

* We take proper care to supply products in appropriate condition at the time of dispatch.
* Customers should inspect deliveries and follow recommended storage and handling instructions.
* Product quality and safety concerns will be reviewed based on the nature of the complaint and applicable requirements.

11. Customer Communication – WhatsApp Only

For order-related queries, customer support, product complaints, returns, and other communication:

Please do not call. WhatsApp messages only.

* Customers are requested to contact Chhajed Trading Co. through WhatsApp messages.
* Please include your order details and relevant photos or videos, where necessary.
* Our team will respond as soon as reasonably possible during business hours.
* Response times may vary depending on the nature of the inquiry.

12. Returns, Complaints, and Applicable Rights

* Customers should inspect their products at delivery and promptly report any issues through WhatsApp.
* Return or replacement requests will be reviewed based on the product condition, nature of the complaint, and applicable laws.
* Nothing in these Terms & Conditions is intended to exclude or restrict any mandatory consumer rights, food-safety protections, or legal remedies.
* We reserve the right to verify complaints and determine appropriate resolution in accordance with applicable law and our published policies.

13. Changes to Terms & Conditions

Chhajed Trading Co. reserves the right to update these Terms & Conditions from time to time. Updated terms will be published on our website.

14. Contact Information

Chhajed Trading Co. (Chhajed Grains)

Surat, Gujarat, India

Customer Support: WhatsApp messages only.

Thank you for choosing Chhajed Grains. We appreciate your trust and support.